Privacy Policy

Last Updated: July 6, 2026

AKOI is the trade name under which AKOI Marketing Hub Private Limited ("AKOI," "we," "us," or "our") carries on business. AKOI Marketing Hub Private Limited is a company incorporated in India that operates the website www.akoi.in and provides digital marketing, e-commerce, quick-commerce, retail growth, IT, branding, and related services to clients in India and around the world under the trade name "AKOI." All references to "AKOI" in this Policy refer to AKOI Marketing Hub Private Limited, the legal entity responsible for the website and the processing of personal data described herein.

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you have regarding it — whether you are a website visitor, a prospective or existing client, a job applicant, or a vendor/partner.

This Policy is drafted to align with:

• The Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology Act, 2000 and associated rules (India), including the requirement to appoint a Grievance Officer;
• The General Data Protection Regulation (GDPR), for visitors and clients in the European Union/European Economic Area and the UK GDPR, since AKOI services brands operating in global markets;
• Other applicable data protection laws in jurisdictions where we operate or serve clients (e.g., UAE, USA, Singapore, South Korea, Qatar), applied on a best-efforts basis given our international client base.

By using our website or engaging our services, you agree to the practices described in this Policy. If you do not agree, please do not use our website or services.

1. Who We Are

AKOI Marketing Hub Private Limited (carrying on business under the trade name “AKOI”)
29, Techspace, 5th floor, 4th B Cross Rd, KHB Colony, 5th Block, Koramangala, Bengaluru, Karnataka 560034
General/Sales inquiries: sales@akoi.in | +91 93640 84993
Careers: career@akoi.in | +91 93640 84997

AKOI Marketing Hub Private Limited is the “Data Controller” (or "Data Fiduciary" under the DPDPA) for personal data collected through this website and in the course of providing our services, unless we are processing data on behalf of a client as a "Data Processor," as explained in Section 6.

2. Personal Data We Collect

a) Information you give us directly

• Contact/enquiry forms: name, company name, email address, phone number, service(s) of interest, and any message content.
• Client onboarding: business details, billing/contact information, marketing account access credentials (e.g., ad platform, marketplace, or analytics accounts) needed to deliver services.
• Careers/job applications: name, email, phone number, years of experience, resume/CV, and any information voluntarily included in your resume or cover letter.
• Newsletter/marketing sign-ups: name and email address.
• Communications: records of calls, emails, WhatsApp messages, and meetings with our team.

b) Information collected automatically

• Log and device data: IP address, browser type, device identifiers, operating system, referring URLs, and pages visited.
• Cookies and similar technologies: used for site functionality, analytics, and (where enabled) advertising/retargeting. See Section 8.
• Analytics and advertising identifiers: through tools such as Google Analytics, Google Ads, Meta Pixel, LinkedIn Insight Tag, and similar platforms used to measure site performance and campaign effectiveness.

c) Information from third parties

• Data shared with us by clients whose marketing, e-commerce, or advertising accounts we manage (e.g., Amazon, Flipkart, Meta, Google, marketplace and quick-commerce platforms), strictly for the purpose of delivering contracted services.
• Publicly available business information (e.g., from LinkedIn or company websites) used for legitimate B2B outreach.

We do not knowingly collect sensitive personal data (such as health, financial account numbers, or government ID numbers) through this website unless voluntarily provided by you (e.g., in a resume) or required for a specific contracted engagement, in which case additional safeguards apply.

3. How We Use Your Data

We use personal data to:

• Respond to enquiries and provide quotations/proposals;
• Onboard and deliver contracted marketing, e-commerce, IT, branding, and related services;
• Manage advertising campaigns, marketplace listings, and analytics on behalf of clients;
• Process job applications and manage recruitment;
• Send service updates, invoices, and (with consent, where required) marketing communications and newsletters;
• Improve our website, services, and user experience through analytics;
• Comply with legal, tax, and regulatory obligations;
• Detect, prevent, and address fraud, security, or technical issues;
• Enforce our terms of service and protect our legal rights.

Legal bases (for GDPR/UK GDPR purposes) include: your consent (e.g., newsletter sign-up, non-essential cookies); performance of a contract (e.g., client service delivery); legitimate interests (e.g., B2B marketing outreach, website security, service improvement); and compliance with legal obligations.

4. How We Share Your Data

We do not sell personal data. We may share personal data with:

• Service providers/sub-processors: hosting providers, CRM, email, analytics, advertising platforms (Google, Meta, LinkedIn, etc.), payment processors, and IT support vendors, under contractual confidentiality and data protection obligations.
• Marketplace and advertising platforms: where necessary to deliver e-commerce, quick-commerce, or ad management services (e.g., Amazon Ads, Google Ads, Meta Business Manager) — only to the extent required for the engagement.
• Professional advisors: lawyers, auditors, and consultants, where necessary.
• Legal and regulatory authorities: where required by law, court order, or to protect our rights, property, or safety, or that of others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to equivalent confidentiality protections.

We require all third parties to maintain appropriate confidentiality and security safeguards consistent with this Policy and applicable law.

5. International Data Transfers

Because AKOI serves clients across India, the UAE, USA, Japan, Singapore, South Korea, and Qatar, personal data may be transferred to and processed in countries other than your country of residence, including India, where our servers and team are based.

Where we transfer personal data out of the EEA/UK, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or an applicable adequacy decision. Where required by the DPDPA, cross-border transfers are made in accordance with Indian law, including any government-notified restrictions on transfers to specific countries.

6. Our Role When Managing Client Marketing Data

When AKOI manages a client's advertising accounts, marketplace listings, CRM, or customer data as part of a service engagement, we typically act as a Data Processor/Data Processor-equivalent, processing personal data only on the client's documented instructions and under a signed service agreement or data processing addendum. Individuals whose data is processed in this context should refer to the relevant client's own privacy policy; requests regarding such data should be directed to that client, and we will support them in fulfilling such requests as required by law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including:

• Client/business records: for the duration of the engagement and thereafter as required by applicable tax, corporate, and contractual record-keeping laws (generally up to 7–8 years in India).
• Job applications: for the duration of the recruitment process and a reasonable period afterward (generally up to 12 months), unless you ask us to delete it sooner or you consent to us retaining it for future opportunities.
• Website enquiry/contact data: until the enquiry is resolved and for a reasonable follow-up period, unless deletion is requested earlier.
• Cookie/analytics data: as set out in Section 8 and the retention settings of the relevant tool (e.g., Google Analytics).

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable core website functionality;
• Understand site usage through analytics (e.g., Google Analytics);
• Support advertising and retargeting (e.g., Meta Pixel, Google Ads, LinkedIn Insight Tag).

You can control or disable cookies through your browser settings. Where required by law (e.g., for EU/UK visitors), we will request your consent before setting non-essential cookies via a cookie banner/consent tool. Disabling certain cookies may affect website functionality.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you;
• Correct inaccurate or incomplete data;
• Erase your data ("right to be forgotten"), subject to legal retention requirements;
• Withdraw consent at any time, where processing is based on consent (e.g., unsubscribe from marketing emails);
• Object to or restrict certain processing, including direct marketing;
• Data portability, where technically feasible;
• Lodge a complaint with a supervisory authority (e.g., the Data Protection Board of India under the DPDPA, or your local Data Protection Authority if you are in the EEA/UK).

To exercise any of these rights, please contact us at sales@akoi.in or write to our Grievance Officer below. We will respond within the timeframe required by applicable law (generally within 30 days).

10. Grievance Officer

In accordance with the Information Technology Act, 2000, applicable Rules, and the Digital Personal Data Protection Act, 2023, the Grievance Officer for AKOI Marketing Hub Private Limited is:

Grievance Officer
AKOI Marketing Hub Private Limited
29, Techspace, 5th floor, 4th B Cross Rd,
KHB Colony, 5th Block, Koramangala,
Bengaluru, Karnataka 560034
Email: sales@akoi.in

11. Data Security

We implement reasonable technical and organizational measures — including access controls, encryption in transit (HTTPS/TLS), restricted internal access, and vendor due diligence — to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our website and services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

13. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, marketplace platforms, client case studies). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies separately.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this page will reflect the most recent revision. Material changes will be notified through the website or, where appropriate, by email.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact:

AKOI Marketing Hub Private Limited
29, Techspace, 5th floor, 4th B Cross Rd,
KHB Colony, 5th Block, Koramangala,
Bengaluru, Karnataka 560034
Email: sales@akoi.in
Phone: +91 93640 84993